This document explains the conditions under which you can stop a monthly support subscription, or request the cancellation/refund of an advance payment made through the "Give a ride" section, taking into account that your payment funds a real ride for a vulnerable person.
You can stop a monthly support subscription at any time, with no penalty, either from your account on the site (once this feature is available) or by contacting contact@movecare.ro. Cancelling the subscription affects future payments only — payments already made are not retroactively affected.
If you request cancellation of an advance payment before the social ride funded by your payment has taken place, Move Care will review the request and, if the amount has not already been allocated to a ride in progress of being organized, will refund it in full. The refund is processed by reversing (storno) the issued advance invoice.
Once the ride funded by your payment has actually been carried out — confirmed by the issuance of the final fiscal invoice — the payment is considered completed and non-refundable, as the service has already been fully rendered to the beneficiary.
Under Romanian Emergency Ordinance no. 34/2014 on consumer rights (transposing EU Directive 2011/83/EU), consumers generally have the right to withdraw from a distance contract within 14 days, without giving any reason.
However, the law provides an exception for service contracts that have been fully performed, where performance began with the consumer's prior express consent and acknowledgment that they would lose their right of withdrawal once the trader had fully performed the contract. Given the specific nature of Move Care's services — funding a ride for a vulnerable third party, which may take place relatively soon after payment — we encourage you to contact us as soon as possible if you wish to cancel a payment, to avoid the amount already being allocated to a ride in progress of being organized.
Approved refunds are processed back to the same card or payment instrument used for the original payment, through our payment processor NETOPIA Payments, generally within up to 14 business days of approval, depending on the standard processing times of the card-issuing bank.
Write to us at contact@movecare.ro or legal@movecare.ro, mentioning the email address used for the payment and, if available, the series and number of the advance invoice received.
For any question about cancellation or refunds, you can contact us at contact@movecare.ro.
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